Frequently asked questions

Tracktest is the assessment platform that provides the maximum flexibility of test options for the best price. You choose and pay only for the features you need.

There are two formats of tests available:Standard or Verified.
a) Standard is provided as is, without identity control.
b) Verified is the same test but with the added security layer where we verify your identity and control the whole duration of the test.

You can also finish the test with two types of certificates: Core or Complete.
1. The Core test assesses receptive skills: Grammar (Use of English), Reading, and Listening.
2. You can get the Complete test certificate when you add the Speaking&Writing exam to your Core test.

To access the specific features, you can get the assigned credits from your school or employer or purchase them in your account.

Check the English language descriptors or take our free English placement test (pre-test), a quick 10-min adaptive English grammar test. It will give you a recommendation on which level you should start. You also get instant feedback about your success rate after each testing block, so you can change the level during the test if you feel it is too easy or difficult.

These language proficiency levels are based on The Common European Framework of Reference for Languages: Learning, Teaching, Assessment. Abbreviated as CEFR, this guideline describes the level of language acquisition of learners of foreign languages. A1 and A2 are for English beginners, B1 and B2 for independent English users and C1 and C2 for proficient English users. Here you can find a detailed description of each English level based on the CEFR scale.

Anywhere. Tracktest English Proficiency Test is a 100% online solution. You can take your English test at home, classroom, or work. You need a laptop or PC with speakers and an internet connection to complete the test and get your English certificate.
Please note that some institutions or countries may require to use the Verified test or to take Tracktest as the in-class proctored test on their premises.

The standard Tracktest English test for individuals does not have a time limit, so that you can take it without time pressure.
You can generally complete the Core English language test in about 30-45 minutes (depending on your level and pace). You can interrupt your standard level test and return later, within 30 days from the start date. After 30 days, your unfinished tests are deleted, and you can start your test from the beginning.
If you belong to a specific organizational account or take the Verified exam, you might be required to complete the test before the particular time.
The Verified Core test for individuals needs to be finished in 50 minutes.

The Core test result is available immediately! With no delays and weeks of waiting. You get the preliminary results after each of the three English test sections, and at the end, you get the final score and percentage split for each English test section- grammar/reading/listening. The system also provides the analysis of the English grammar topics you failed most.

When you pass the level test successfully, you get the digital English Core certificate you can download and attach to your CV resume or share on your social network.

The Verified exam: You immediately get the certificate in the standard format. After the successful verification by our proctoring team which is delivered within 14 business days (or 2 days if you order Express delivery), the standard certificate in your account is replaced by the verified certificate (with your photo and verification statement).

The Speaking&Writing exam: When you decide to take the Speaking&Writing exam and get the 4-skills English Complete certificate, these skills are assessed by our raters team and added to your test result within 14 business days (or 2 days if you order Express delivery).

Core test:
Your Core result is a percentage rate of all successfully answered questions. For example, if you answer 50 out of 70 questions correctly, you get 71%. Section results (e.g., for listening) are calculated similarly. You must correctly answer more than 65% of all Core test questions to obtain the English Core certificate.

Complete test:
In the Speaking and Writing, you get maximum eighteen points for each of those two skills.
To successfully get the Complete test certificate, your result needs to meet two conditions: 

1. The Complete Test total score is 65% or more.
2. None of the sub-scores (Core test, Speaking, Writing) is below 44%

We cannot publish the correct answers to the questions and tasks from your test in order to protect our intellectual property and avoid the washback effect. Note that none of the leading assessment systems provides it either. However, Tracktest system gives you additional feedback with the top three English grammar topics where you had the most mistakes in your test.

If you want to ensure that the data in the certificate were not forged, you can use the validity checker of Tracktest certificates- https://app.tracktest.eu/certificate. Submit the test ID and name from the certificate and you will get the up-to-date original certificate pulled directly from Tracktest servers. You can also point your phone camera at the certificate’s QR code for quick access.
Only the English certificates found in our database are valid.

The Tracktest English test certificate is without expiration and has lifetime validity. When your annual license expires, you cannot take the new tests but keep access to your previously completed tests. (Note: Certificates taken in Colombia and recognized by the Ministry of Education in Colombia have 2-year validity).

Your individual account and test results are deleted only if you request deletion or do not log in to your account in the last 24 months.

Yes, you can order this optional service after you successfully complete the test. We will send the original stamped hard copy of your English certificate by post as a registered letter with the Track&Trace feature. Certificates are shipped globally from the European Union in the A4 size envelope. Standard postal delivery times apply.

Tracktest English Assessment is an independent English language certification authority. Our English certificate can be used in any communication as a supporting document about individual English level proficiency (CEFR), e.g. the attachment for the school admission process, job applications, resumes, curriculum vitae or Europass CV. Given our global coverage, we cannot guarantee recognition by each educational institution around the world, so please check with your school about acceptance before applying.
Applying for a UK visa: Since April 2015, the UK government limited the number of English language test providers and channels for test delivery. If the UK visa you’re applying for asks you to prove your English language ability, you should use the Trinity College exam (UK-only) or IELTS exam in the approved test centres that meet the Home Office’s requirements.
We have been informed that verified Tracktest certificates were successfully used for visa applications in some European countries, e.g., Denmark or the Czech Republic.
For use in a business environment, please find the growing list of corporations using this English exam certificate.

Registration and the English placement test (pre-test) are free of charge. For the access to English core tests, you need to purchase the Core test licence or get the invitation via e-mail or the activation code (voucher) from our local partners.  A user licence grants you access to all level tests for the next 12 months. You can take tests for all levels and even try to improve the same test level result again every 30 days with no extra charge.
Additional features- the Verified exam, the Speaking&Writing exam, Express Delivery of results and Paper certificate are the optional modules available for an extra fee and are charged per exam (see more info in English proficiency test pricing).

You can still take our free English placement tests where you get the approximate CEFR proficiency level. For the detailed English assessment completed with an English certificate, you have to purchase the Core licence or get the activation code from your employer or school.

Activation voucher codes are used by organizations. If you do not get a voucher from your employer, school or assessment center, you can use the credit card payment gate in your account to unlock the specific options.
You can ask your friends or family if you do not have a payment card. It is an affordable one-time payment, and credit/debit cards are not tied or saved with the specific user account.

When you make a purchase with a credit card or Paypal in your Tracktest individual account, you get the ordered credits immediately activated in your profile. We also send you the confirmation e-mail with the pdf receipt.

If you do not see the credits in your profile, your transaction attempt has failed.

There are two most common reasons:
a) Your transaction has been declined by your bank because of the incorrect credit card number or expiration date or insufficient funds, etc.
b) Your transaction has been rejected by our payment gateway (reason: CVV).
This case might be confusing because you see the payment as successful in your bank card report but it does not get to us as it is voided directly by the gateway. It should appear back in to your card usually in 2-3 days, depending on your bank.

This event usually happens with some Maestro (Mastercard) cards without CVV, which is required for every submitted credit card transaction on our website. When this happens, Maestro recommends you contact your card-issuing bank to request a CVV (referred to as a security number) for your card.

Wait to repeat the payment with the same card until the resolution of the request, use another payment method- Paypal, Google Pay, Apple Pay or different card.

All payment data are handled by our Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant payment provider Braintree (owned by Paypal) and are highly encrypted to meet top security standards. Tracktest do not have the access to your credit card details.
All purchases are non-recurring so the transaction happens just once.

Individual users can find the option to delete their account and all their tests in Edit profile. If your user account belongs to an organization, you can ask your administrator for deletion. Alternatively, you can send the request to our e-mail address: info@tracktest.eu.